ErecPower Official Website › Refund policy

Refunds

ErecPower Refund Policy: 60 Days, In Full

Quick answer

ErecPower carries a 60-day money-back window running from the date of purchase, unless the sales page prints a longer one. Start it by calling the order support desk with your order ID, post the bottles to the New York returns address with tracking at your own cost, and the refund is issued three to five business days after it is credited.

This page is the terms in full. The guarantee page is the same thing written as four steps, and it is the friendlier version.

The terms

Every term of the ErecPower refund policy

The money-back window as this desk applies it
TermWhat it is
Window length60 days from the date of purchase, unless a longer window is printed on the sales page at the time you buy.
Window startPurchase, not delivery. Shipping time comes out of your 60 days.
Who can claimThe buyer, on an order placed through this website.
How to startTelephone +1 (877) 257-0825 with the order ID. The supplier names this route explicitly.
What to includeFull name, email address and order ID, inside the parcel.
Return address9 West 57th Street, Floor 31, New York, NY 10019, USA
Return postagePaid by the buyer. Tracked service strongly advised.
Risk in transitThe parcel is the buyer’s until it arrives. An untracked parcel that does not arrive cannot be refunded by anybody.
Refund timingThree to five business days after the return is credited, then five to ten days for the card.
Refund methodTo the original payment method.
Bought elsewhereNot covered. A marketplace or third-party seller sets its own terms.

All of the above comes from The supplier for lot ERE-26/ER-5284. Where the pack is silent, this page says so rather than filling the gap with something that sounds right.

The process

What actually happens to a ErecPower refund request

You call, inside 60 days of purchase

+1 (877) 257-0825, with the order ID. This is the step that starts the clock on our side. A refund claimed on day 61 is outside the window and there is nothing this desk can do about it, which is why day 50 is the date to diarise.

You post the bottles back

To 9 West 57th Street, Floor 31, New York, NY 10019, USA, with your full name, email address and order ID inside. Tracked, at your own cost. Keep the tracking number until the refund lands.

The return is received and credited

It is checked against the order record: the order ID, the pack, the date. This is the step a missing order ID slows down, sometimes by a week or more.

The refund is issued

Three to five business days after the return is credited. Then five to ten days for the money to appear on the card, which belongs to your bank rather than to anybody here.

If it has not arrived

Call +1 (877) 257-0825 with the order ID and the return tracking number. Those two together are enough to find any refund in the system.

Limits

What the ErecPower refund policy does not cover

  • ■Return postage. The buyer pays it. On a six-bottle box that is not trivial, and it is one more argument for starting with three.
  • ■A bottle bought from another seller. There is no order record here to process it against. The where to buy page explains the mechanism.
  • ■A claim made after 60 days. The window is the window. It runs from purchase and it is the seller’s term, not this desk’s.
  • ■A parcel that never arrives. An untracked return is unprovable, which is why the tracked service is worth the extra.
  • ■Any medical outcome. A money-back guarantee is a purchase term. It is not evidence that a product works and it is not a promise about your health.
Why it works this way

Why the ErecPower window runs from purchase rather than delivery

It is the seller’s term and this desk applies it rather than setting it, so the honest answer to why is that the seller chose it. What this page can do is tell you what it costs you.

A parcel that takes eight days to arrive removes eight days from a sixty-day window before you have swallowed anything. On this desk’s record the usual wait before anything is noticed is three to four weeks, so a realistic sequence looks like this: eight days in transit, twenty-eight days of routine, and you are at day thirty-six with twenty-four days left. That is comfortable, but only if you started counting on the right day.

Which is the entire argument for putting a note in the calendar at day 50 on the day you order. It is the single cheapest thing on this website and it is the one most likely to save you money. The timeline page sets out what the intervening weeks look like.

If it goes wrong

A ErecPower refund that is not resolving

Call first: +1 (877) 257-0825, with the order ID and the return tracking number. The overwhelming majority of slow refunds are a missing order ID, a return that has not been credited yet, or a bank that is still holding it.

If that does not resolve it, write to [email protected] so there is a written record with dates in it. Keep your own copy. A written thread with dates is worth far more than a recollection of a telephone call, to you and to us.

The website desk at [email protected] cannot see orders and cannot move a refund along, so copying it in does not help. It can correct this page if something on it turns out to be wrong, which is a different and smaller thing.

Your statutory rights are not affected by anything on this page. This policy is in addition to them.

A worked example

Sixty days of a ErecPower order, counted out

A realistic sequence, day by day
DayWhat is happeningDays left in the window
0You order. The 60-day clock starts here, not at delivery.60
1 to 2Handling at the fulfilment end.58
5 to 9The parcel arrives. You start the routine and write the date on the bottle.51
Day 30Roughly three weeks of capsules taken. This is where this desk’s record says most people first notice something, if they notice anything.30
Day 50The date to diarise. Enough time left to call, post the bottles and have them arrive inside the window.10
Day 60The window closes. A claim made on day 61 cannot be processed here.0

The only number in that table you control is the day you put the note in the calendar. Everything else is the carrier, the routine and the seller's term.

A longer window

The one case where the ErecPower window is not sixty days

The supplier words it as sixty days from purchase unless the sales page prints a longer window. That qualifier is the seller’s, it is carried here verbatim, and it means the checkout can be more generous than this page without this page being wrong.

It never works the other way. If the sales page at the time you buy prints a shorter window than sixty days, that is a discrepancy we want to hear about on [email protected], and the page will be corrected the same week with the review date moved forward.

Who writes this

Where the ErecPower refund terms come from

Every term on this page is taken from The supplier for lot ERE-26/ER-5284: the sixty days from purchase, the buyer-pays return postage, the requirement to include name, email and order ID, the New York returns address, the three to five business days plus five to ten on the card, and the instruction to telephone with the order ID. Nothing has been added and nothing has been softened.

ErecPower six-bottle order, front labels showing 30 capsules a bottle

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Sixty days from purchase, tracked return at your cost, and a telephone number that answers.

$49 to $89 a bottle · 60 days to change your mind

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One-time payment, no subscription · 60-day money-back guarantee · lot ERE-26/ER-5284 · order support +1 (877) 257-0825

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